Effective Date: April 8, 2026

Company Name: Yamini Lifesciences

Website: popipure

At popipure, a brand operated by Yamini Lifesciences, we are committed to providing our customers with premium quality products. We understand that there may be instances where you need to return a purchase. To ensure a smooth and transparent process, we have outlined our comprehensive Return and Refund Policy below.

Please read this policy carefully before making a purchase. By using our website and purchasing our products, you agree to the terms laid out in this document.

1. Return Window

We offer a strict 7-day return policy. This means you have exactly 7 calendar days from the date your order is delivered to request a return.

If 7 days have passed since the delivery of your purchase, we unfortunately cannot offer you a refund or exchange under any circumstances.

2. Eligibility Criteria for Returns and Refunds

To protect the health and safety of our customers and maintain the integrity of our products, we enforce strict quality control measures. To be eligible for a return and subsequent refund, your item must meet all of the following conditions:

• Unbroken Seal: The protective seal on the product must be completely intact and unopened. If the seal is broken, tampered with, or removed, the product is strictly non-refundable and non-returnable.

• Unused Condition: The product must be entirely unused and in the exact same condition that you received it.

• Original Packaging: The item must be returned in its original packaging, including all labels, tags, inserts, and outer boxes.

• Proof of Purchase: A valid receipt, order confirmation email, or proof of purchase must accompany the return request.

3. Non-Returnable Items

Certain situations automatically disqualify an item from being returned or refunded:

• Any product with a broken, punctured, or missing safety seal.

• Products returned after the 7-day return window has expired.

• Items purchased during clearance sales or promotional events (unless specifically stated otherwise).

4. The Return Process

If your product meets the eligibility criteria mentioned above, please follow these steps to initiate a return:

Step-by-Step Guide

1. Initiate the Request: Contact our customer support team within 7 days of delivery. Include your Order Number, full name, and reason for the return.

2. Provide Evidence: Attach clear photographs of the product showing all angles, specifically highlighting that the seal is unbroken and the packaging is intact.

3. Await Approval: Our support team will review your request. If authorized, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

4. Pack Securely: Package the item securely to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Ship the Item: Dispatch the package to the address provided by our team.

Note: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Inspection and Refund Processing

Once your return is received at our Yamini Lifesciences facility, it will undergo a thorough quality inspection.

• Approval: If the inspection confirms that the seal is unbroken and the product is unused, we will process your refund.

• Rejection: If the inspection reveals that the seal has been broken, or the product has been used or damaged, the return will be rejected. In this case, no refund will be issued, and the item can be shipped back to you at your own expense.

Refund Timeline: Approved refunds will be processed automatically to your original method of payment. Please allow 5 to 7 business days for the credited amount to reflect in your bank account or credit card statement, depending on your financial institution's processing times.

6. Damaged or Incorrect Items Upon Delivery

In the rare event that you receive a product that is defective, damaged in transit, or incorrect, please contact us within 48 hours of delivery. Do not break the seal of the incorrect or damaged item. We will arrange for a replacement or a full refund, and Yamini Lifesciences will cover the return shipping costs for our error.

7. Late or Missing Refunds

If you have received a refund approval notification but have not yet seen the funds:

1. Check your bank account again.

2. Contact your credit card company, as it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us. We are here to help!

• Company: Yamini Lifesciences

• Brand: popipure

• Customer Service Email: support@popipure.com

• Operating Hours: Monday - Friday, 9:00 AM to 5:00 PM